We are working with ‘Mu’assasa’ to resolve delay in remitting money into Tour Operators accounts – NAHCON

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  • “…out of 174 cases, almost all have been successfully resolved except about those of 24 tour operator companies. Even these are being treated because NAHCON understands the implication of the hitch to the tour operators.
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The National Hajj Commission of Nigeria (NAHCON) on Tuesday shed light on efforts it is making to resolve delay being encountered by Private Tour Operators in getting their International Bank Account Number (IBAN) funded.

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NAHCON’s reaction is against the background of accusations that it has refused to fund the IBAN (an internationally agreed system of identifying bank accounts across national borders to facilitate the communication and processing of cross border transactions with a reduced risk of transcription errors) of Private Licensed Tour Operators.

NAHCON Management and the leadership of Association of Hajj and Umrah Operators in Nigeria (AHUON) on Tuesday met on the issue, as well as the challenges of flight cancellations.

The Commission’s spokeswoman, Hajia Fatima Sanda Usara in a statement after the meeting said NAHCON had as far back as 19th June, 2022 made transfer to Mu’assasa , the money alongside schedule of payment of what is due to each tour operator.

The Saudi Arabian company for Pilgrims from Africa non Arab countries is known as Mu’assasa.

Hajia Usara said in the statement that “In clarification to accusations that NAHCON has refused to fund  Private Tour Operator’s International Bank Account Number (IBAN), please note that by 19th June, 2022, NAHCON had transferred money along with schedule of payment; meaning, each tour company’s entitlement, to Mu’assasa. The remittance was well in excess of what is ultimately to be paid into the individual IBAN accounts of the Tour Operators. Subsequent transfers to these individual accounts are the exclusive responsibility of the Mu’assasa.

“Notwithstanding, the Chairman had called the mu’assass to rectify the logjam who in turn spoke with the bank but the payments still remained hanging. Similarly, NAHCON staff on ground in Saudi Arabia spend almost their whole day in the bank in order to rectify all the bottlenecks, to the extent that one of them was once harassed on the claim that they were becoming nuisance to the bank. But they remain relentless because they know severity of the matter. 

“Their persistence began to bear fruits from last week Thursday, because some Tour Operators had their issues resolved while the follow-up still continues.


“Thus, out of 174 cases, almost all have been successfully resolved except about those of 24 tour operator companies. Even these are being treated because NAHCON understands the implication of the hitch to the tour operators. 

“The Commission will not relent even though some few ones are dragging its name unjustifiably.”

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